FAQs
1. Where does Mazly Fashion ship to?
Mazly Fashion currently ships orders within the United States only.
2. How long does it take to process an order?
Orders are processed within 1 to 2 business days, from Monday to Friday.
3. What is the estimated delivery time?
The total shipping time, including handling and transit, is approximately 4 to 9 business days, excluding weekends and holidays.
4. Is shipping free?
Yes, we offer free standard shipping on all orders within the United States.
5. What is the order cut-off time?
Orders placed before 04:00 PM (GMT+01:00) Central European Standard Time (Amsterdam) are processed on the same business day.
6. Which shipping carriers do you use?
We work with trusted carriers such as USPS, UPS, FedEx, or other reliable local delivery partners, depending on the destination.
7. Will I receive a tracking number?
Yes, once your order is shipped, a tracking number and tracking link will be sent to your email.
8. What payment methods are accepted?
- Major credit cards (such as Visa, MasterCard, American Express, Maestro & Apple Pay)
9. In which currency will I be charged?
All payments on Mazly Fashion are processed in United States Dollars (USD).
10. Are my payment details secure?
Yes, all transactions are encrypted and processed through secure payment gateways. We do not store your payment information.
11. What is the return window for orders?
Returns are accepted within 30 days of delivery, provided the items are new, unused, and in original condition.
12. Do you accept returns for non-defective products?
Yes, we accept returns for both defective and non-defective products, as long as they meet the return conditions.
13. How long does it take to receive a refund?
Once your return is received and approved, refunds are processed within 7 days to the original payment method.
14. Do you charge restocking or return fees?
No, we do not charge any restocking fees. Customers are responsible for return shipping costs unless the item is defective.
15. How can I contact customer support?
You can reach our support team by email at info@mazlyfashion.com or by phone at +31 621193081, Monday to Friday, from 9:00 AM to 5:00 PM (GMT+01:00).
Contact Us:
Store Name: Mazly Fashion
Registered Business Number: 80326986
VAT No: NL003423492B16
Business Address: Kapelweg 67, Eersel, North Brabant, 5521 JH, Netherlands
Email: info@mazlyfashion.com
Phone Number: +31 621193081
Support Hours: 9:00 AM to 5:00 PM Between Monday to Friday
Timezone: (GMT+01:00) Central European Standard Time (Amsterdam)