FAQ
Payments
Which payment methods do you accept?
We accept:
Visa
Mastercard
American Express
Maestro
Apple Pay
All payments are processed securely.
We do not store full payment details.
Currency
In which currency are prices displayed?
All prices are shown in USD (US Dollars).
Order Processing
How long does order processing take?
Order cut-off time:
5:00 PM (EST)
Monday–Friday
Processing time:
1–3 business days (Mon–Fri)
Orders after cut-off or on weekends/public holidays are processed next business day.
Shipping
Is shipping free?
Yes. We offer free shipping on all U.S. orders.
No minimum purchase required.
How long does delivery take?
Transit time:
4–6 business days (Mon–Fri)
Total delivery time (processing + transit):
5–9 business days
Business days exclude weekends and holidays.
Tracking is sent once shipped.
Tracking
How can I track my order?
You receive a tracking email once shipped.
You can also use the Track My Order page.
If tracking does not update within 48 hours:
info@mazlyfashion.com
Sizing
How do I choose the right size?
If between sizes, choose the larger.
Contact support if unsure.
Changes & Cancellations
Can I cancel my order?
Yes, if not yet shipped.
Orders ship within 1–3 business days.
After shipment, cancellation is not possible.
Return policy then applies.
Returns & Refunds
How long is the return period?
Returns accepted within 30 days of delivery.
Items must be:
-
Unused
-
Unworn
-
Unwashed
-
Original packaging
No returns on underwear/swimwear or used items.
When will I receive my refund?
After inspection:
➡️ Refunds are processed within up to 10 business days.
Refunds go to original payment method.
Bank timing may vary.
Damaged / Incorrect Items
Contact within 30 days with:
-
Order number
-
Photos
-
Description
Email: info@mazlyfashion.com
We may offer replacement or refund.
Return shipping covered if defective.
Delays & Missing Orders
Orders should arrive within 5–9 business days.
Allow up to 3 extra business days for minor delays.
If still missing, contact support.
Contact & Support
Phone: +31 6 21193081
Email: info@mazlyfashion.com
Address:
Kapelweg 67, 5521 JH
Eersel, North Brabant
Netherlands
Support Hours
Monday to Friday: 09:00 AM to 5:00 PM
Company Information
Company Name: Mazly Fashion
Company Registration Number: 80326986
VAT Number: NL003423492B16